Our approach

Don't waste your investment in dumb bots, cheap is expensive in the Conversational world.

We have a ready-made approach in the conversational world to fit your industry objectives

Conversational Commerce

Our conversational commerce approach is the best seller in Latin America by connecting a channel such as WhatsApp with digital catalogs.

Conversational Banking

Conversational banking and our bot of bots approach is perfect for scaling conversations in banking, focused on domain knowledge.

Conversational Insurance

We have a list of ready-made use cases for the insurance sector, make your customer's life easier with our conversational solution.

Customer Care

Automate customer care in an intelligent way, connecting with your human teams and a Social Listening approach to know how to react in time.

Cognitive Contact Center

Our focus when developing use cases is that you can take them to the Contact Center by re-leveraging the customer care of your social media and WhatsApp.

Metaverse

In the Metaverse your customers will keep talking to you, we train and develop all that conversation with them inside any Metaverse.

Bot of bots

Large bot projects need a bot of bots approach to drill down into knowledge domains that make the bot more intelligent

Travel / HORECA / Turism

After several years of working on travel projects, we have matured a sales and after-sales approach with pre-trained models.

Bots for employees

We have a complete approach to the employee based on on-boarding model, leadership, human resources and automation within the company.

Do you want to go deeper into a particular approach?

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Discovery phase to help you find the use cases that fit your objectives

Our discovery sessions will help you find the use cases that best fit with the objectives or OKRs you have as an initiative, here our team will help you with a benchmark of how the global market does it and how we have worked with other clients. The result will be that the backlog priority is the best for you

We define together the best architecture for your project

In the conversational world, understanding the architecture and responsetimes of the APIs is key to provide the best possible experience, our Technology First approach seeks to make the experience proposed in the conversations adapt to your architecture approach, we know how complicated the digital transformation and apification has been so we will review what you have to always bring the best possible experience.

Conceptualization of the use cases prioritized in the initial sessions

After the Discovery and Architecture sessions we will be ready to focus on the use cases that have been prioritized for the project, the conceptualization stage seeks to create those first conversational flows, always taking into account the architecture of the project to always adapt those conversations to the technical capabilities, this stage has a strong component of searching for the best possible experience in those conversations. For these sessions we usually have customer care and social media teams with us, as well as people who contribute to the construction of flows and responses.

We develop with our team all the core of the project and integrations

At this stage all the architecture, integrations and code of the project is developed to serve as a basis for everything that has been prioritized and defined initially, our developers have a deep knowledge of the channels so they can always recommend / suggest changes in the flows to adapt to what the channels allow, WhatsApp evolves every 6 months, the team will be the first to identify if adjustments need to be made.

We train in the best cognitive engines on the market

Our projects all come with layers of deep training We don't make bots of little boxes or keywords, our approach is designed to have a powerful training for the production release of the project and then have a factory of re-trainings that will make your project smarter every month, as a human would do in real life. We train on all the major cognitive engines on the market, but of course we have our preferences. 🙂

We deploy our testing approach with a variety of stakeholders

Our testing approach contemplates a first stage of client testing and refinement, after that we test with real clients with our QA approaches for conversational projects, and finally, a whole stage of refinement is deployed based on everything found in this testing stage.